Responsible Gaming

Gamble for entertainment

Online gambling involves financial risk. The outcome of a game is based on chance, and previous results do not make a future result more or less likely. There is no guaranteed strategy for winning, and losses cannot be recovered by continuing to play. Treat any money spent on gambling as an entertainment expense that may not be returned.

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs have been paid. Do not use money set aside for rent, bills, food, education, debt repayments or other important commitments. Avoid borrowing money, using credit to gamble or asking other people to fund your play.

• Set a spending limit before starting a session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses or increase your stake because you feel due for a win.
• Never gamble when you are upset, stressed, tired, angry or affected by alcohol or other substances.
• Keep gambling separate from your everyday spending and financial responsibilities.
• Remember that a win is not a reason to continue playing beyond your planned limit.

Responsible gambling is not about winning every time or finding a way to control random outcomes. It is about staying in control of your decisions, recognising the cost of play and stopping when your planned limit or session has ended.

Recognising signs of concern

Gambling can become difficult to manage gradually. A person may first notice that they are spending more time or money than intended, then experience stress, secrecy or financial pressure. Recognising a change early can make it easier to take action and obtain support.

Possible warning signs

• Thinking about gambling frequently or feeling restless when not playing.
• Increasing bet amounts or playing for longer periods to achieve the same excitement.
• Trying to win back losses by gambling more often or with larger amounts.
• Using money intended for household costs, savings or other necessities.
• Borrowing money, selling possessions or hiding gambling activity from family or friends.
• Feeling guilty, anxious, irritable or low after gambling.
• Missing work, study, appointments or social activities because of gambling.
• Continuing to play despite financial, relationship, work or emotional problems.
• Attempting to cut back or stop but finding it difficult to do so.
• Using gambling as a way to escape stress, loneliness or other difficult feelings.

One sign does not provide a diagnosis, but it is a useful reason to pause and review your gambling. You do not need to wait until a problem becomes severe before asking for help. Speaking with a trusted person or an independent support service can help you understand your options without judgement.

Questions to ask yourself

1. Have I spent more than I planned or more than I can comfortably afford?
2. Have I hidden my gambling, losses or account activity from someone close to me?
3. Have I tried to stop, reduce my play or take a break without success?
4. Has gambling affected my mood, relationships, work, study or financial commitments?
5. Would I feel comfortable discussing my gambling with a trusted person?

Safer gambling tools and practical steps

Crownplay Casino may provide account features that help players manage their gambling. The availability and operation of a feature can depend on the account, service and applicable requirements. Review the options shown in your account or contact the available customer support channel if you need help understanding how a setting works.

Tools that may be available

• Deposit or spending limits that restrict the amount added to an account over a selected period.
• Session reminders or activity information to help you monitor time and play.
• Temporary breaks that pause access for a chosen period.
• Self-exclusion, which can restrict access for a longer period when you want to stop gambling.
• Account closure where you decide that ending access is the most suitable option.
• Restrictions on promotional messages or marketing preferences where those controls are offered.

A limit is most useful when it is set before you begin playing. Choose an amount and timeframe that reflect your real budget, rather than an amount based on a hoped-for win. Do not set a limit that requires you to rely on gambling profits to meet ordinary expenses. If you have difficulty maintaining a limit, consider taking a longer break or using self-exclusion.

You can also take practical steps outside your account. Remove saved payment details where possible, avoid keeping gambling apps or websites open, use device or banking controls that support your goals, and ask someone you trust to help you stay accountable. Reviewing bank statements and gambling activity can make patterns easier to identify.

Self-exclusion is a serious decision intended for players who want to stop gambling. Once requested, it may affect access to the relevant account or service for the selected period. Read the terms of the option carefully and do not attempt to create another account or use another person's account during a self-exclusion period.

Getting help and protecting others

If gambling is affecting you, support is available. You can speak with a trusted family member, friend, health professional or qualified gambling counsellor. Independent services in Australia, including Gambling Help Online and other state or territory support services, provide information, counselling and guidance for people experiencing gambling concerns and for their families.

Support can be useful even if you are unsure whether your gambling is a problem. An independent service can help you review your situation, make a plan, manage urges, address financial stress and consider further treatment where appropriate. Family members and friends can also seek advice about how to respond safely and constructively.

If you decide to take a break

1. Stop playing and avoid depositing further funds.
2. Use available account restrictions, a temporary break or self-exclusion.
3. Tell a trusted person what you have decided and ask for practical support.
4. Review immediate financial commitments and contact a suitable financial counsellor if needed.
5. Arrange independent gambling support rather than trying to manage serious concerns alone.
6. Remove reminders and access points that make it easier to return to gambling impulsively.

Crownplay Casino does not provide financial, medical or psychological advice. Customer support may explain account features and available safer gambling processes, but independent professional support is appropriate for gambling-related harm, financial difficulties or mental health concerns. If you or another person is in immediate danger, contact the appropriate emergency service in your location.

Players must comply with applicable age, identity and account requirements and must not allow another person to use their account. Keep login details private and take reasonable steps to prevent children or other unauthorised people from accessing gambling services. Responsible gambling is a shared commitment, and asking for help early is a positive step.