Cookies Policy

About cookies

Cookies are small text files or similar data files that can be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support the delivery of online services. Some cookies are stored only for the duration of your visit, while others remain on your device for a longer period or until you delete them.

Crownplay Casino may use cookies, web beacons, pixels, software development kits, local storage and related technologies. These technologies are collectively referred to as cookies in this policy. They may be placed by Crownplay Casino or by selected service providers that support website operation, security, analytics, communications or other online functions.

Cookies do not normally contain information that directly identifies you by name. However, information linked to a cookie, device or online identifier may be combined with other information that we hold or that a service provider processes on our behalf. Where required by applicable law, we will treat information collected through cookies as personal information and handle it in accordance with our Privacy Policy.

The cookies used on the website can change over time as our services, technology and legal obligations develop. This policy gives general information about the categories and purposes of cookies that may be used. The specific cookies available to you may depend on the pages you visit, the device you use, your browser settings and the choices you make.

Types of cookies we may use

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and reliability of the website. They may help with account sign-in, session management, fraud prevention, secure areas, traffic routing, load balancing and the protection of forms or transactions. Without these cookies, some website features may not work correctly or may not be available.

These cookies are generally used because they are needed to provide a service you have requested or to operate the website securely. Depending on the applicable requirements, they may not be subject to the same consent choices as optional cookies. You may still be able to block them through your browser, but doing so can affect website functionality.

Preference and functionality cookies

Preference cookies help remember information that makes the website more convenient to use. For example, they may remember language, display, region, accessibility or other settings that you select. They can also help maintain a consistent experience when you move between pages or return to the website.

If you disable these cookies, the website may continue to operate, but certain preferences may not be saved. You may need to select the same settings again during a future visit.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about the pages viewed, the links selected, the time spent on a page, general device information, browser type, approximate location and whether an error occurred. This information can help identify technical problems, measure website performance and improve the layout, content and usability of our services.

Analytics information is generally reviewed in aggregated or otherwise limited form. We may use our own tools or service providers to process this information. Where optional consent is required, these cookies will be used in line with the choices available through the website.

Marketing and advertising cookies

Marketing cookies may be used to understand interactions with online content, measure the effectiveness of campaigns and help present information that is more relevant to your interests. They may also help limit repeated advertisements or measure whether an online promotion has been viewed or selected.

Crownplay Casino does not use cookies to avoid or replace responsible gambling checks. Marketing technologies should not be used to target people who are excluded, self-excluded or otherwise restricted from gambling services. Marketing and advertising activities remain subject to applicable gambling, privacy and advertising requirements.

Why cookies may be used

Cookies and similar technologies may be used for a number of legitimate website and service purposes. The exact purposes may depend on the service being provided and the settings available at the time of your visit.

• To keep the website secure and help detect suspicious activity, abuse, fraud or attempts to interfere with our systems.
• To allow you to move between pages, use account features and maintain a secure browsing session.
• To remember settings and choices that you make, including cookie preferences and certain display options.
• To understand website use and identify ways to improve content, design, performance and accessibility.
• To monitor technical performance, diagnose errors and maintain the availability of online services.
• To support responsible operation of gambling services, including the security and integrity of account-related functions.
• To measure the performance of communications, campaigns or online content where this is permitted by law and consistent with your choices.
• To produce aggregated reports and statistics that help with planning, service development and operational decisions.
• To assist selected suppliers in providing hosting, security, analytics, technology or other services on our behalf.

Information collected through cookies may be combined with information you provide directly, information generated when you use an account and technical information about your device. We use this information only for permitted purposes and handle it in accordance with applicable privacy requirements. Additional information about the collection, use, disclosure and retention of personal information is available in our Privacy Policy.

Cookies are not a guarantee that every feature will be available at all times. Website functionality can also be affected by maintenance, browser settings, network conditions, device restrictions, security controls or changes made by third-party providers.

Third-party technologies

Some cookies or similar technologies may be provided by organisations that assist with website hosting, security, payment or account functionality, analytics, communications, customer support, advertising or technical operations. These organisations may process information collected through their technologies under their own privacy terms and instructions from the relevant service provider or website operator.

Third-party services may use their own cookies, pixels or other identifiers. Crownplay Casino does not control every technology used by an external website or service, and the availability of a third-party service may change without notice. You should review the privacy and cookie information published by any third party before using its services.

We take reasonable steps to select service providers that are appropriate for the functions they perform and to require suitable handling of information. Where information is processed outside Australia, the transfer and handling of that information may be subject to the laws of another country. Further information about overseas disclosures and service providers is addressed in the Privacy Policy.

A link, tool or embedded feature supplied by a third party does not necessarily mean that Crownplay Casino endorses that third party or accepts responsibility for its independent privacy practices. Third-party practices may be updated separately from this policy.

Managing cookies and your choices

Where applicable, you can manage optional cookie preferences through the cookie banner, settings panel or other controls made available on the website. You may be able to accept all optional cookies, reject optional cookies or select individual categories. Your choices may be stored so that they can be recognised when you return to the website.

You can also manage cookies through your web browser. Most browsers allow you to view stored cookies, block cookies, delete selected cookies or delete all cookies when the browser is closed. Browser instructions vary, so you should use the help or settings section of your browser to understand the available controls.

• Blocking all cookies may prevent sign-in, security features, account functions or other parts of the website from working properly.
• Deleting cookies may remove saved preferences and require you to make selections again.
• Cookie controls may need to be applied separately on each browser or device that you use.
• Some third-party technologies may have their own opt-out or privacy controls that operate independently of our website settings.
• Changing your browser or cookie settings does not necessarily delete information that was collected before the change.
• A cookie preference is not the same as closing an account, self-excluding from gambling or changing marketing communication preferences.

If you choose not to allow optional cookies, you can generally continue to browse the public areas of the website. However, some content, features or personalised settings may be limited. Strictly necessary cookies may continue to operate where they are required for security, technical delivery or a service you have requested.

Children and age-restricted services

Crownplay Casino provides gambling-related services only to people who meet the applicable legal age and eligibility requirements. Our website is not intended for children. We do not knowingly use cookies to collect information from children for gambling or marketing purposes. If you believe that information has been collected from a person who is not eligible to use the service, it should not be used to access or participate in gambling activities.

Changes to this policy

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be published on this page with a revised date where appropriate. We encourage you to review the policy from time to time so that you understand how cookies and similar technologies may be used. Continued use of the website after an update may be subject to the revised policy and your available cookie choices.